Refund and Cancellation Policy for Voice Sync AI.

Merchant of Record

Our order process, billing, and transactions on this website are conducted by our Merchant of Record, Paddle.com Market Ltd ("Paddle"). Paddle is the Merchant of Record for all web orders, handles customer service inquiries related to payments, and manages returns and refunds for web transactions in accordance with Paddle's Checkout Buyer Terms.

14-Day Refund Guarantee (No Qualifiers or Exceptions)

If you purchase a Voice Sync AI Pro subscription or lifetime license through our website via Paddle, you are entitled to a full refund within 14 calendar days of your initial purchase date for any reason, including change of mind. There are no qualifiers, conditions, or exceptions to this 14-day refund right.

Paddle's Refund Policy

Our refund terms match and incorporate Paddle's Refund Policy and consumer protection regulations. Consumers purchasing digital products and software licenses through Paddle have a statutory 14-day cancellation and refund period from the transaction date without penalty.

How to Request a Refund

You can request a refund within the 14-day window using either of the following methods:

• Directly via Paddle (Fastest): Visit Paddle's 24/7 buyer support portal at paddle.net or click the refund/support link on your Paddle email receipt or invoice.
• Via our Support Team: Send an email to support@voixprompt.com with your purchase email address and Paddle Order ID.

No explanation or technical justification is required to receive a refund within the 14-day period.

Subscription Cancellation

You can cancel your subscription at any time with zero hassle:

• Self-Service: Sign in to your Account Portal and click "Cancel Subscription".
• Via Paddle: Manage or cancel directly through paddle.net or the management link in your renewal notification email.
• Email Support: Send an email to support@voixprompt.com with your registered account email.

When you cancel, your subscription remains active until the end of your current paid billing period (monthly or annual). You will not be charged again after cancellation.

Refund Processing & Timeline

All refunds are processed directly through Paddle and credited back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, etc.) within 3 to 5 business days (and up to 10 business days depending on your card issuer or bank).

Mobile App Store Purchases (Apple / Google)

Subscriptions or licenses purchased inside the iOS app via Apple App Store or Android app via Google Play Store are processed directly by Apple or Google under their respective terms. To request a refund for an in-app mobile store purchase, please contact Apple (via reportaproblem.apple.com) or Google Play directly, as third-party developers do not have access to process refunds on those platforms.

Contact Us

If you have any questions about our refund and cancellation policy, please reach out to us at support@voixprompt.com or visit Paddle Buyer Support at paddle.net.